Return & Exchange Policy for Mens Korea
At Mens Korea, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer the following return and exchange policy:
1. Return Policy
1.1 Eligibility for Returns
•We accept returns within 30 days of purchase.
•Items must be unused, unwashed, and in original condition, with all tags attached.
•Custom-made or personalized items are non-returnable unless defective or damaged.
•Sale items are not eligible for return unless defective.
1.2 How to Return an Item
•To initiate a return, please contact us at [email protected] or call +1 (316) 263-9283.
•You will receive a Return Authorization Number (RAN) along with instructions on how to return the item.
•Please pack the item securely to prevent damage during return shipping.
1.3 Return Shipping Costs
•Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped, defective products).
•We recommend using a trackable shipping service to ensure the safe return of your item. Mens Korea is not responsible for lost or damaged returns.
1.4 Refund Processing
•Once the returned item is received and inspected, we will process your refund.
•Refunds will be issued to the original payment method used during checkout.
•Please allow 7-10 business days for the refund to reflect in your account, depending on your payment provider.
•Shipping costs are non-refundable unless the return is due to our error.
2. Exchange Policy
2.1 Eligibility for Exchanges
•We accept exchanges within 30 days of purchase for items in unused, unwashed, and original condition with tags attached.
•You may exchange for a different size, color, or style (subject to availability).
2.2 How to Exchange an Item
•To exchange an item, please contact us at [email protected] or call +1 (316) 263-9283.
•You will be provided with a Return Authorization Number (RAN) and instructions for returning the original item.
•If the desired item is available, we will ship it to you once the returned item is received.
2.3 Shipping Costs for Exchanges
•Customers are responsible for return shipping costs. However, we will cover the shipping cost for sending the replacement item to you.
3. Defective or Damaged Items
3.1 Defective or Damaged Products
•If you receive a defective or damaged product, please contact us within 7 days of receiving the order.
•We will either replace the item or offer a full refund depending on product availability and your preference.
3.2 Return Shipping for Damaged Items
•If the item is defective or damaged, we will provide a prepaid return label for you to send the item back at no cost to you.
4. Non-Returnable Items
The following items are non-returnable:
•Custom-made or personalized items.
•Sale or clearance items.
•Gift cards or store credits.
5. How to Contact Us
For any questions, concerns, or assistance regarding returns or exchanges, please reach out to us:
Mens Korea
Phone: +1 (316) 263-9283
Email: [email protected]
Address: 611 N Kansas Ave, Burrton, KS 67020, USA
We strive to make your return or exchange process as simple as possible. Thank you for shopping with Mens Korea!